FAQs

 

FAQ

 

CAN I PICK UP THE HAIR INSTEAD OF HAVING IT SHIPPED AND DELIVERED?

 

All online orders must be shipped out of you want to do a pick up order please contact us before placing an order via email or social media. Please allow 24-48 hours for a response.

 

 

 

 

HOW LONG WILL IT TAKE TO RECIEVE MY ORDER?

 

Shipping and processing time is 5-15 business days

 

Ready to ship orders ships out next business day.

 

For unexpected delays please order in advance.

Before reaching out please allow up to 20 business days to receive your order.

 

 

 

HOW TO TRACK MY ORDER!

 

When placing your order always use a number and email you’re familiar with.

After your order is processed and shipped you will receive your tracking information via email.

All orders are shipped through usps.

 

 

 

I'M NOT SATISFIED WITH MY HAIR, CAN I GET A REFUND?

 

Please note NO REFUNDS. EXCHANGE IS ACCEPTED.

 

Within 7 days of receipt.

to accommodate returns or exchanges on hair extensions that have not been opened, worn, or tampered with. (This includes combed, brushed out, or tousled with.) So in other words, if you want to exchange the hair must be able to resell.

 

 

You sent me the wrong item(s) what should I do?

 

Please contact us immediately via email to return your order so that we can send you the the correct order.

 

 

I put the incorrect address can I change it?

 

Yes, just contact us via email immediately with the correct address before your order goes out.

 

 

 

Can I dye this hair?

 

Yes, please allow a professional to color your extensions to prevent damages.

 

 

How long does this hair last?

 

With proper care your extensions can last 1-2 years or more! Treat it as your own with love and care.